How to message on Poshmark: Buyer and seller guide (2026)

Poshmark doesn’t have a regular inbox. To message someone privately on Poshmark about an order, open the purchase or sale in your account and select Message Seller or Message Buyer. 

I went through messaging paths on the Poshmark app and website to see how conversations work for both buyers and sellers. Here, I’ll cover how to message on Poshmark with step-by-step instructions, and I’ll tell you why messages won’t send and when to contact support.

How do private messages on Poshmark work?

Poshmark’s private messages work by letting buyers and sellers send on-platform communication. Private messages live inside each order. Once someone buys, the buyer and seller get a private chat tied to that sale. Before a sale, you reach someone through listing comments, Bundle comments, or an offer.

The platform may review messages during disputes, so be careful what you say. Here’s a look at what you should avoid saying:

How to message a buyer on Poshmark

To message a buyer on Poshmark, open your Sales page, select the buyer's order, and choose Message Buyer. The app and website both provide access to the order-linked conversations. Here’s how to use both: 

How to message a buyer in the Poshmark app

Here’s how to send messages to buyers from any order in the app using a mobile device:

1. Tap the “Me” tab (profile picture, bottom-right corner)
2. Select “Sales”
3. Open the order
4. Tap “Message Buyer” on the Order Details page
5. Type your message and send it

Use the chat to explain shipping delays, share updates, or fix problems with the order. Each message stays linked to that sale, so past chats are easy to find.

How to message a buyer on the Poshmark website

Here’s how you can reach buyers on a desktop using the Poshmark website:

1. Tap “Seller Hub” 
2. Select “Sales”
3. Open the order
4. Click “Message Buyer” on the Order Details page
5. Type your message and send it

Replies show up in the same chat as the app, tied to that order. Message buyers while you print labels or check order details. 

How to message a seller on Poshmark

To message a seller on Poshmark, open your Purchases page, select the relevant order, and choose Message Seller. Follow these steps to message a seller through the app or website:

How to message a seller in the Poshmark app

Poshmark lets buyers send private messages to sellers from any order in the app. Here’s how:

1. Open Poshmark and tap the “Me” tab (profile picture, bottom-right corner)
2. Select “Purchases”
3. Open the order
4. Tap “Message Seller” on the Order Details page
5. Type your message and tap the blue arrow to send it

Use the chat to ask about shipping delays, report a problem, or check order details. For instance, say your jeans arrived in the wrong size. Tap the camera icon in the chat to send the seller a photo of the tag. 

If you want a refund, open a return case within 3 days of delivery (more on that below).

How to message a seller on the Poshmark website

Buyers on a computer reach sellers through the same order chat on the Poshmark website:

1. Sign in and click your profile picture in the upper-right corner
2. Select “Purchases”
3. Open the order.
4. Click “Message Seller” on the Order Details page
5. Type your message and click “Send”

Messages you send on the website show up in the same chat as the app, so you pick up right where you left off.

After the buyer accepts or receives an order, they can leave a Love Note for the seller.

When to contact someone on Poshmark before a sale

Contact someone on Poshmark when you want to leave a comment about a listing or start a conversation about a bundle. Here are some scenarios:

Leave a comment on a listing

Below each item’s photos, there’s a box for public questions. Anything you post there goes straight to the seller’s notifications. Use it to ask about specifics, like pit-to-pit measurements or how the size fits.

Every shopper who visits the listing sees your comment. Don’t leave a message that has your phone number, email, or address.

Start a conversation through a Bundle

Think of bundling as adding several items from one seller’s closet into a shopping cart. When you start a bundle, Poshmark adds a comment box tied to that Bundle. Sellers see Bundle activity in their Shoppers tools, and they reply in the Bundle comments or send you a private offer on the Bundle.

Bundle comments stay separate from private order messages, and they don’t count as a purchase record.

Send an offer as your opening move

Tap Make an Offer on a listing to suggest a lower price without posting a public comment. Sellers also send discounts to interested shoppers through Poshmark’s offer tools. Offers are only for haggling over price. 

Say you want a $55 jacket for less, so offer $40. On the other side, a seller can message a 10% discount on the same jacket (that’s $5.50 off, or $49.50 as the offer for all the non-math majors out there). 

Why can't I send a message on Poshmark?

You can’t send a message on Poshmark because a user blocked you or the listing isn’t available anymore. Here’s why your messages aren’t going through:

• The other Posher blocked you: A block stops you from following, liking, commenting, offering, or buying from that seller.
• The listing is no longer available: If the seller deleted or removed the listing, you can no longer comment on it. Find another active listing from the seller to ask a relevant question.
• Your comment breaks contact or transaction rules: Poshmark bans public emails, phone numbers, and other contact details, plus moving sales off the app. Breaking these rules can get your comment removed.
• Poshmark restricted your account: Breaking Poshmark’s Community Guidelines leads to account limits. But a failed comment alone doesn’t prove you’re restricted. Read any Poshmark notice and ask support for confirmation.

When should you contact Poshmark Support instead?

Poshmark encourages buyers and sellers to sort out order questions in the chat first. But if a seller sends the wrong item or you think you’ve been scammed, open a return case from the order within 3 days of delivery. 

Contact Poshmark Support when:

• The seller sent the wrong item: Say you ordered a black sweater and got a gray one. Within 3 days of delivery, go to the order, select Problems/Order Inquiry, then Order Not as Described, and add photos. Don’t accept the order first.
• You think the item is fake: Let’s say that designer bag looks off, or the stitching doesn’t match the brand. Fake goods break Poshmark’s rules, and Support decides the outcome. Take clear photos of the tags, hardware, and stitching before you open the return case.
• Your package says delivered but never showed up: Tracking shows your boots arrived, but you’re empty-handed. Report it right away from the order: select Problems/Order Inquiry, then Order Not Delivered. Orders auto-accept 3 days after delivery, so don’t wait. 
• The order is stuck: Your seller hasn’t shipped, and the order hasn’t moved in days. After 7 days unshipped, you can cancel for a full refund from the order’s Problems/Order Inquiry page, and Poshmark cancels it for you after 14 days.
• The seller stopped answering about a refund: If several days have passed with no reply to your last message, bring support into the chat to put your case in front of Poshmark staff.
• Someone is harassing you or pushing a scam: Someone keeps pushing you to pay or get paid through Zelle, or the messages turn rude. Don’t move the deal off Poshmark. In the app, tap the three-dot menu in the chat and select Report this Conversation (on the web, select Help first). Poshmark pauses the chat while its team reviews it.

Note: Emailing Poshmark Support about an issue doesn’t count as opening a case.

Sell more on Poshmark with Nifty

Now that you know how to message on Poshmark and you’re a seller, the next step is to increase your inventory and sales. Nifty, a crosslisting and automation tool, helps you save valuable time so you can focus on making your business profitable.

Here’s why over 30,000 sellers use Nifty:

• Customized AI listings: Upload your photos and Nifty writes search-optimized titles, descriptions, and item details that match how Poshmark buyers search by brand, size, and style. Review the draft, then use custom instructions to keep every listing in your closet’s voice.
• Crosslist now: Push eligible Poshmark items to eBay, Etsy, Whatnot, Mercari, and Depop from one interface, so a single listing session puts each item in front of several buyer pools. Marketplace access and features depend on your connected accounts and plan.
• Bulk crosslisting: Select multiple Poshmark listings in Nifty, choose your target marketplaces, pricing, and shipping, then save the AI-generated results as drafts or publish them in one pass.
• Marketplace-specific Pricing Rules: Set Poshmark as your primary marketplace and define how prices adjust elsewhere, so each platform’s fees and offer culture are already built into your numbers before a buyer sends a lowball.
• Built-in auto-delisting: Turn on auto-delisting, and when an item sells on Poshmark, Nifty removes it from your other connected marketplaces, cutting the risk of selling the same piece twice.
• Bulk tools = less busywork: Relist stale Poshmark items in batches, schedule ready-to-publish drafts, and use supported automations to handle the recurring tasks that keep a closet active.
• Analytics and profits, made clear: Track sales, Poshmark fees, profit, and your top-selling brands and categories. Set seller goals and check your progress from Nifty’s home screen.

Nifty pays for itself in just a few weeks. Start with a 7-day free trial and see how Nifty helps you create listings faster and reach more buyers across other marketplaces.

FAQs

1. Can you message someone on Poshmark without buying anything?

Yes, you can message someone on Poshmark without buying anything by commenting publicly on a listing or opening a Bundle for a quieter, one-on-one thread. Private order messaging only unlocks after a purchase. Use Bundles to settle sizing questions first and avoid unwanted returns.

2. Can Poshmark sellers message people who like their items?

Yes, Poshmark sellers can message people who like their items, but only indirectly. Likes don’t open a private order-message thread. Sellers can comment in a shopper’s Bundle or use Offer to Likers to send a discount to every liker, which turns passive interest into sales.

3. Can you delete messages on Poshmark?

No, you can’t delete messages on Poshmark. But listing comments are different: you can flag comments on your listings for removal. Poshmark doesn’t document a way to permanently erase private order messages. You can clear or mute notifications, and Support cases close once resolved. Order conversations stay attached to the sale, preserving a record that protects you in disputes.

4. Where can you find your Poshmark messages? 

You can find your Poshmark messages in three places: order messages (under My Purchases or My Sales), public listing comments, and Bundle comments. To reopen an old chat, return to the order, listing, or Bundle where it started, so you can answer buyer questions faster.