How to cancel a Depop order: Buyer + seller steps (2026)

To cancel a Depop order, the seller issues a full refund in the app. If you’re the buyer, message the seller and ask them to cancel before shipping. A change of mind doesn’t automatically entitle you to a refund under Depop Protection.

I’ve put together all the seller refund steps, buyer requests, fees, and unshipped-order rules for orders paid through Depop Payments. If the package has already shipped, ask about a return or report a covered problem instead.

How to cancel a Depop order: TL;DR

• Sellers cancel by tapping Refund sale on the sold order in the Depop app, since refunds can’t be sent from the website.
• Buyers can’t cancel an order themselves, so message the seller before the item ships.
• A full refund through Depop Payments returns the buyer’s whole payment and reverses the seller’s fees automatically.
• Depop lists both 10 and 11 days as the U.S. auto-cancel deadline for unshipped orders, so sellers should ship before day 10.
• After shipping, Depop won’t refund a change of mind, so ask the seller about a return or Repop the item.

How to cancel a Depop order as a seller

Cancel the sale by issuing a full refund. Message the buyer first with a short explanation, such as, “Sorry, this jacket sold elsewhere before I could remove the listing. I’m refunding your order in full.”

Before you start, add a top-up card under My Depop > My account > Payment settings > Top-up card. Depop requires one for refunds through Depop Payments.

On iOS

1. Open Depop and tap My Depop.
2. Open Sold items and select the order.
3. Scroll to Manage your sale, then tap Refund sale.
4. Choose a full refund and follow the confirmation steps.

On Android

1. Open Depop and tap Selling Hub.
2. Tap Sold items at the top and select the order.
3. Tap Refund sale.
4. Choose a full refund and follow the confirmation steps.

On older app versions, the Android path is Seller Hub > All Sold Items (or Shop Page > Sold), and the button reads Refund. Older iOS versions add an All tab under Sold.

On the website

Depop only lets sellers send refunds through the app. If you’re using depop.com, switch to the iOS or Android app to complete the refund.

Deleting a listing doesn’t refund an order. Deal with the payment first, then follow our steps to delete sold items if you want to tidy your shop.

How to cancel a Depop order as a buyer

Ask the seller to cancel as soon as possible. You can send a request before the package ships, but the seller may decline a change-of-mind request.

1. Find the purchase. On iOS or Android, open My Depop > Purchases and select the order. On the website, click your profile picture > Purchases and select it.
2. Message the seller through Depop. Explain that you’d like to cancel, and ask whether they’ve already shipped the item.
3. Ask for a full refund through the original transaction. Keep the request and the seller’s reply in your Depop messages.
4. Check the order for the refund confirmation. A message agreeing to cancel isn’t proof that the seller has issued the refund.

You can keep the message simple: “Hi, I bought this by mistake. If you haven’t shipped it yet, could you cancel the order and issue a full refund through Depop? Thanks.”

If the seller has already shipped, follow the return steps below. If the seller hasn’t shipped and stops replying, raise an issue in the app once 5 days have passed (steps below).

What gets refunded when you cancel a Depop order

A full refund returns the buyer’s entire payment, including shipping, the Marketplace fee, and taxes. The seller funds it from their available Depop Balance, and Depop charges the connected top-up card for any shortfall. UK sellers can also be debited by direct debit.

Where the buyer receives the refund

Card and wallet payments go back to the original payment method. If you paid with Depop Balance, Depop returns the refund to that balance, per its Terms of Service.

For Klarna purchases, Depop passes the refund to Klarna, which issues the correct portion back to you. Per Depop’s Klarna page, contact Klarna if the refund hasn’t arrived after 5 business days.

What happens to the shipping label

Don’t use the label after canceling the order. Depop doesn’t state whether an unused Depop Shipping label is credited back to the seller, so check the sale under Depop Balance > Latest Transactions and contact Support if a label charge remains.

If you bought postage yourself, request the unused-label refund from that carrier or label provider.

Automatic cancellations on Depop

Depop automatically cancels and refunds unshipped U.S. orders after 10 days, per its U.S. shipping guide. The same deadline applies to adding tracking when you use your own shipping.

Depop states 11 days on a separate buyer page. With two published deadlines, ship before day 10 and leave time for carrier scans. Buyers should check their order status rather than rely on an exact cutoff.

If you chose Depop Shipping, use the label Depop generated. Shipping another way removes your Depop seller protection and can lead to cancellation and a refund, even if you shipped the package.

For your own shipping, enter tracking on the order receipt promptly. You can’t edit tracking once you add it, so check the number before you save. Follow our steps to mark items shipped on iOS, Android, or the web.

Depop only publishes automatic-cancellation deadlines for U.S. orders. Wherever you are, if you paid with Depop Payments, you can raise a non-delivery issue 5 days after purchase (steps below).

What if the seller won’t cancel and hasn’t shipped

A seller declining a change-of-mind request is different from failing to ship. For a Depop Payments order that remains unshipped, you can raise an issue once 5 days have passed.

Follow the Resolution Centre steps:

1. Open My Depop > My account.
2. Under Support, select Need help?
3. Choose the purchase, then My order hasn’t arrived.
4. Request tracking information or a refund.

The seller has 48 hours to respond. If they don’t, Depop refunds you. If they reply without resolving the problem, you can escalate the issue to Depop Support.

Raise a non-delivery claim within 30 days of purchase. If Depop refunds you after the 48 hours, your bank or card provider still needs time to post the money.

If you can’t access the order because your account is suspended, contact Depop Support. Our account suspension guide explains the appeal process.

What if the order has already shipped

Once the package is in transit, ask about a return or report a covered order problem. Don’t send it back without agreed instructions.

You changed your mind

Depop Protection doesn’t cover buyer’s remorse or an item that simply doesn’t fit. A private seller can choose whether to accept that return. For a business purchase, check the seller’s returns policy and applicable consumer rights.

If a return isn’t available, you can resell the item using Repop: open My Depop > Purchases, find the item, and tap Repop. Check the copied details and describe its current condition before publishing. Depop charges its usual fees when a Repopped item sells.

The item is significantly not as described

Report the problem within 30 days of purchase. Keep the item, photograph the issue, and explain how it differs from the listing. A shirt listed as medium but labeled small is different from a correctly described medium that doesn’t fit.

Depop splits returns into two routes:

• In-app returns agreed with the seller: U.S. buyers receive a prepaid label. Buyers outside the U.S. arrange tracked postage, reimbursed up to $20/£20.
• Returns arranged by Support via email: Buyers arrange tracked postage themselves, with reimbursement up to $20/£20 when they provide the required receipt.

Send the item back within 7 days of agreeing to the return. Follow the case instructions, keep your receipt, and add tracking where requested. For the seller’s side, see our breakdown of the Depop return policy.

How to avoid cancellations on Depop

To cancel a Depop order before shipping, issue a full refund as the seller or request one as the buyer. For sellers, accurate stock records can prevent the next cancellation.

• Remove sold stock elsewhere: If one jacket is listed on Depop, eBay, and Poshmark, a sale on one leaves two listings to close. Delist the other two as soon as it sells, because Depop buyers can check out instantly.
• Check the item before listing: Confirm you have it, can find it, and have described its condition accurately. Photograph flaws and include measurements so buyers know what they’re getting.
• Ship promptly and record tracking: Depop says most sellers ship within 2 days, so set a shipping schedule close to that. Our guide to selling on Depop covers listing and shipping preparation.
• Pause sales when you’re away: Vacation Mode blocks purchases for 7 days, then switches off. Reactivate it for longer breaks, and keep handling existing orders and disputes.

Sell more with Nifty

A double sale is the cancellation you can prevent before it starts. Nifty, a crosslisting and automation tool, lets you manage and crosslist inventory across multiple marketplaces from one interface.

Here’s why sellers and resellers trust Nifty:

• Customized AI listings: Upload photos and let Nifty generate search-optimized titles, descriptions, and item details. Review the draft, then use custom instructions to shape its writing style.
• Crosslist now: List eligible items across eBay, Etsy, Poshmark, Whatnot, Mercari, and Depop from one interface instead of re-entering the details on each marketplace. Marketplace access and features depend on your connected accounts and plan.
• Bulk crosslisting: Select multiple existing listings in Nifty, choose your target marketplaces, pricing, and shipping, then save the AI-generated results as drafts or publish them.
• Marketplace-specific Pricing Rules: Set a primary marketplace and rules for how prices should change on other marketplaces, so you don’t have to calculate every crosslisted price from scratch.
• Built-in auto-delisting: Enable auto-delisting and Nifty can remove an eligible sold item from your other connected marketplaces, so you don’t risk selling the same item twice.
• Bulk tools = less busywork: Relist selected items in batches, schedule ready-to-publish drafts, and use supported automations to handle recurring selling tasks.
• Analytics and profits, made clearer: Track sales, fees, profit, and your top-selling brands and categories. You can also set seller goals and check your progress from Nifty’s home screen.

Start with a 7-day free trial and see how Nifty can help you sell across multiple marketplaces without canceling orders for stock you no longer have. If you’re in Australia or the UK and selling on eBay, Etsy, Whatnot, and/or Depop, Nifty’s now available.

FAQs

1. Can I cancel a Depop order after I’ve paid?

You can request cancellation after paying, but the seller must issue the refund. Message them before shipping. A change of mind doesn’t automatically qualify for a refund under Depop Protection.

2. Do I get charged if I cancel a Depop order?

If you cancel a Depop order through a full refund, you get your whole payment back, including the Marketplace fee where charged. The seller’s Depop Payments fees are reversed, but separately purchased postage follows the label provider’s rules.

3. How long does it take for Depop to cancel an order?

Depop automatically cancels unshipped U.S. orders, but it lists both 10 and 11 days as the deadline. Buyers can raise a non-delivery issue after 5 days, and the seller then has 48 hours to respond.

4. Can a Depop seller cancel without the buyer’s agreement?

A Depop seller can cancel without the buyer’s agreement by issuing a full refund through the app. Let the buyer know why, confirm the refund, and stop the shipment if the package hasn’t been handed to the carrier.

5. Does canceling an order hurt my Depop shop?

Yes and no. Canceling a Depop order now and then won't hurt your shop, but a pattern of problematic orders can negatively affect your chances of becoming a Top Seller. Depop's Top Seller goals ask you to keep order issues (buyer disputes) under 3% of lifetime sales. If you can't ship an item, refund the buyer right away, before the buyer has to open a dispute. 

To avoid canceling for oversold items in the first place, use Nifty's auto-delisting to remove an item from your other marketplaces as soon as it sells.